Concerns

Information about raising a concern and our concern handling procedure.

Our concerns handling procedure demonstrates Scottish Hockey’s dedication to valuing feedback. We aim to address dissatisfaction promptly and at the source, ensuring thorough, impartial, and fair investigations. This allows us to make evidence-based decisions based on the facts. Concerns will not face negative consequences for being brought to our attention, and it is a disciplinary offence for staff to unduly influence prevention of Concerns.

Raising a concern

Anyone who receives, requests, or is directly impacted by our services can file a concern. This includes representatives of those dissatisfied with our service, such as relatives, friends, advocates, or advisers. If you are lodging a concern on behalf of someone else, you will typically need their written consent unless you are a parent or carer.

Anonymous concerns

If you decide to remain anonymous when raising a Concern, Scottish Hockey will consider the Concern you have raised but may be limited in terms of any action it can take.

Contact us

If you have a query or a concern and are not sure what to do, or a question about how your concern will be handled, please contact the Safe Sport Lead.

Keith Macleod

Email

[email protected]

Phone

+44 (0)7561 853471